Terms and Conditions applicable as of 5th March 2013. © Heir Line Ltd

Heir Line Ltd, also referred to as Ancestry by Heir Line is based at 6 Denhale Avenue, Wakefield, West Yorkshire, WF2 9EF, also the registered office.  The principal email address is mike@heir-line.co.uk and the telephone number is 01924 314363.

When beginning a commission we will ask you, the client, to provide us with information relevant to the commission.  You must provide us with accurate information, to the best of your knowledge.  If you provide inaccurate information, we (Heir Line Ltd) accept no liability for any resulting inaccuracies in the work.

We accept commissions on an hourly basis working in blocks of 3, 5 or 10 hours at a time.  We will provide a report in the form of an email or a letter after each block and there is no obligation for you to commission further research.  We can offer no guarantee of success and cannot be held responsible for inaccuracies in original or transcribed records.  Sometimes we have to interpret records.  Should information previously unavailable come to light in future which appears to contradict our findings, we do not accept liability. 

Sometimes records are not available and this may mean we cannot continue with your research request.  You will only be charged for work carried out up to that point and we will either offer a refund of any outstanding credit or suggest alternative areas of research which may be of interest to you.  We will agree the number of hours with you prior to the commencement of any work.  The agreed number of hours must be paid for up front prior to the commencement of the work and you will receive an invoice to this effect.

We also accept commissions for set research packages as shown our website www.heir-line.co.uk and the price for this will be agreed with you up front.  You will be asked to pay 25% of the total cost before work begins.  The remaining balance will be requested in full prior to the completion of the work.  From time to time we may require the payment of instalments of the balance outstanding, and additional charges may apply should any documents, e.g. birth, marriage and death certificates, be required.  We will ask for your permission and agree the price before any purchases are made. 

Sometimes we will use third parties to assist us in our research.  We cannot accept responsibility for any mistakes they may make.

You have the right to cancel a commission at any time providing you have paid in full for any work already completed.  In this instance you will be supplied with partial results.  We cannot refund you for any time already spent.

Our hourly charges cover the time required to write a report of our findings.  You may not supply a copy of the report supplied to you to any other person and the results of the report and all information contained therein is for your sole use for private research.  Copies of our work, e.g. for other family members, can be supplied by us on request at an agreed price.  Any copies of records sent to you must not be copied or published in any form and are subject to copyright laws.  Material obtained from The National Archives UK (TNA) is subject to strict guidance found here.

The cost of postage and packaging and travel costs (45p per mile when undertaken by car) including train fares, coach or bus fares and parking tickets are not included in our hourly rate or package costs and will be charged to you separately where agreed beforehand.

Payments must be made in pound sterling by bank transfer, cheque or PayPal.

Email: mike@heir-line.co.uk          Tel: 01924 314363          Mob: 07525 192579

(c) Heir Line Ltd 2015

Registered company number 06527525.  Registered in England.  Registered Office: 6 Denhale Avenue, Wakefield (near Leeds), West Yorkshire, WF2 9EF